Wednesday, February 25, 2009

Manage Client Expectations

Having done a lot of time both inside agencies and on my own, I know that something as simple-sounding as managing expectations can become a huge proverbial thorn in the proverbial side. Ever had a client who kept changing and niggling and nitpicking until you end up spending tons more hours than you expected, or ended up with something that looked nothing like what was originally agreed upon?

I can hear the "Oh, yeahs" from here. 

That's why it is SO important to be specific about what a client should expect to begin with. Write it down. Literally. "Here are how many (ideas, scripts, designs) you'll get. Here are how many revisions you get. Here's the timeline - for BOTH of us. Here's what end product you will get. Here's how much it will cost."

If they quibble over the price/timing/hours, tell them exactly what they will lose by cutting it down. If they continuously change their minds, miss deadlines or ask for anything outside the realm of the original estimate, tell them how much more it will cost. Especially if you're doing a job for a small amount to get a good sample, explain this in detail. Tell them you're cutting your fee, explain you're doing it in exchange for getting something else out of it. Then, if they start nibbling it to death, you can explain why you'll need to charge them more. If you're not getting a sample out of it, then you need to get grocery money out of it. 

There's no need to be an ass, just firm. Be reasonable in your pricing, realistic in your timing and deliverables, and honest up front. You'll both be happier in the long run. 

Wednesday, February 18, 2009

Meet the First Bra Band


Yo, bra! Have you seen it? According to the website, the Vassarette undergarment brand scoured the country for talented girls to perform in their bras. 

What a boon for seriously untalented wannabes everywhere!

Now, let's have one for the ladies...hmm...the Hanesmen?




Monday, February 2, 2009

The Not so Super Bowl

There were a few good ads - careerbuilder.com, Cheetos, Teleflora, Miller's One Second ad - a few bad ads - Denny's, godaddy et all - and a really sad, sad ad - Cash4Gold. Overall, this year's ad crop was anything but super. Geez, I actually found myself watching the GAME! Now that's really sad. 

It was telling, though, that the only car ads were from European/Asian brands. The Audi one was especially odd - I'd rather have the old Beemer or Mercedes, hell, even that lavender thing was more interesting than the Audi.